What Sam does all day

Is it just me, or are IT guys looked upon as the Witch Doctors of our age? No one outside of the tech community is exactly sure what they do, but we all know that when something goes wrong, we better call them ASAP, otherwise our computer may spontaneously combust. To help remove some of the mysticism that surrounds what Sam, and all other IT people do 80% of the time when they solve our computer problems, here is a handy-dandy flow chart. Enjoy!